Don't forget the process
An anti-pattern of line-of-business software development is developing unneeded software. It seems like a great idea and software is used to spawn the new business opportunity. The process and business case are forgotten. The risk here is that the software won't match your expectations because there is no cohesion between the software and the underlying process.
So, if you want to be safe: set up a business case, define the goals, define the process and be sure it works. Use software to support the process instead of being the process and dodge a lot of frustrations.
Fixed Also underlined the important parts. Quality is all about process: both the process by which you build software and the process that your software is supposed to support.So, if you want to be safe have a decent chance of preventing failure: set up a business case, define the goals, define the process and be sure it works. Use software to support the process instead of being the process and dodge a lot of frustrations sure road to failure.
The first one refers to the "heroic programming is not a sustainable business practice" principle. The biggest problem with the second is that people forget how flexible people are: they are and will always be much better at dealing with deviations from a process. When a piece of software is not able to accommodate that, it only hinders. This is why software in 99 out of a 100 cases should only support people and not attempt to replace them.
As a side note: It would be interesting to create a list of criteria of business processes where software could replace people instead of just support them. I think that when this list were to at some point to be complete, people would be shocked by how long and strict it would be.
[Comment edited on Saturday 12 September 2009 18:05]
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